At CMUH we are committed to providing high-quality care and achieving the mission and strategies of quality improvement (QI). The Division of Healthcare Quality Assurance and Management (醫療品管理部) is responsible for evaluating the quality drivers, internal processes, and challenges, at the same time offering guidance and taking steps to assist the hospital to continue moving in the right direction.
Essentially, a successful strategy entails the development of an achievement-driven culture, conducive to attracting and retaining suitable people to promote quality; designing and revising appropriate processes directed at QI; and providing staff with the proper tools to achieve the desired results.
The QI management strategy incorporates a team-based care approach. Available statistics on surgeries, tests, and other procedures are rigorously scrutinized to identify each step in the process contributing to sub-optimal practicing of medicine. A further strategic factor adding to success involves ensuring that physicians and other caregivers acknowledge the case manager’s or team leader’s role in coordinating and facilitating care.
QI is likewise significantly affected by external influences such as regional market competition, the overutilization of the insurance system, client expectations, the abuse of the medical malpractice legal system, and public or private quality health initiatives and standards.
The CMUH safety model is a core value that has been integrated into the fabric of the institution. The safety management structure at CMUH is based on the seven elements of a quality care environment: safety management, security management, fire safety management, hazardous materials and waste management, medical equipment and utility management.
The mission of the Department of Hospital Epidemiology and Infection Control at CMUH is to support the institution's tripartite mission of research, teaching, and patient care; to promote patient safety by reducing the risk of acquiring and transmitting infections; and to be a leader in health care epidemiology and infection control. Departmental functions include: 1) performing comprehensive surveillance for health care-related infections and epidemiologically significant organisms, 2) identifying and investigating clusters or outbreaks of infection, and 3) administering ongoing programs and initiatives for continuous quality assessment, quality improvement, and infection risk reduction (e.g. hand hygiene promotion and monitoring), and many more.
Quality Control Circle (QCC)
We organize a QCC to discuss management issues related to either quality control or improvement in production methods. There are numerous benefits for introducing a QCC program in the work place. Our QCC program has resulted in more than 500 useful proposals since 1985.
Radio Frequency Identification
There are several areas in which RFID is becoming beneficial in the health care arena, including tracking of inventory and patient security. We have deployed an RFID-enabled system to track surgical patients.