One of the important jobs in the department is to assist the hospital to receive the accreditation at home and abroad.
Hospital accreditation refers to the process of self-assessment and external peer review in health care institutions. According to the established standards, we accurately evaluate our performance and draw up an implementation scheme, so as to continuously improve the health care system. Accreditation is a process that promotes internal improvement by the external review.
In 2010, the whole hospital passed the Joint Commission International (JCI) Accreditation.
In 2014, the hospital was awarded JCI Accreditation for the Academic Medical Center Hospital.
Patient safety and innovative quality
In the process of operation standardization, we have enhanced patient safety, innovative quality, and personalized medicine with patient centered care or patient empowerment as core values.
Patient safety is measures taken to avoid, prevent, and improve the adverse results or damage caused in the course of health care. These adverse outcomes or injuries include errors, deviations, and accidents. In an effort to ensure a safe medical environment for the hospital, the department has established, implemented, reviewed and improved the safety policies and objectives towards all types of patients.
Education and training in quality control and patient safety
The department also regularly holds education and training in quality control and patient safety aimed at the hospital medical staff, administrative personnel, interns, interns from various occupational classes, and students at colleges and universities.
Customer satisfaction survey
Through the internal and external customer satisfaction surveys and the suggestion system, the department takes countermeasures to improve the quality of medical care by finding problems. A customer satisfaction survey is used to measure the extent to which an enterprise or an industry meets or exceeds the expectations of the customers. The process of measuring customer satisfaction is the customer satisfaction survey to find out the key factors that are directly related to customer satisfaction or dissatisfaction. Through the suggestion system, internal and external customers can propose constructive improvement opinions or ideas.
Quality control circle
The department continues to launch the quality control circle activities and every year sends excellent circle representative on behalf of the hospital to participate in the medical quality improvement contest hosted by the Joint Commission of Taiwan, and has won national winning awards several times. Quality Control Circle (QCC) refers to people who have similar or relevant work and form a circle, in which with spontaneous spirit, they use various methods of improvement to unlock individual potential; through group power combined with group wisdom, they persistently rectify various problems, so that each member has a sense of participation, satisfaction, and accomplishment, and recognizes the meaning and purpose of the work.
Quality of the hospital management information system
The department will continue to optimize the hospital information management system in the future and boost the use value of the medical health information network. In the years that follow, we will combine the cloud medical information system and big data to set up a clinical warning system, an automatic drug administration system, and a Bar Code system to enhance patient identification, promote drug safety, strengthen hospital infection control, improve logistics management, and connect various information records.